You have an important role to play

In addition to the steps we take, you need to ensure that you are careful with your Personal/ Electronic Banking Number and your Internet Banking password, that your computer and software are protected and you are careful while online.

Keep your Personal/ Electronic Banking Number and Internet Banking password secret and hard to guess  

Your Personal/ Electronic Banking Number and Internet Banking password are your keys to accessing Internet Banking from HSBC. Only the right combination of these allows you access.  

Use a combination of numbers, upper and lower case letters, eg. hu6N3Rw2.

Avoid using the same details that you use to access other online services such as email or messengers. 

Avoid obvious terms that others might guess, like names, birthdays or telephone numbers. 

Change your Internet Banking password regularly and never reveal it to anyone.

Click here for tips to create and protect your Internet Banking Password.

Protect your computer 

Your computer and software may be vulnerable to viruses and hackers. 

Install a personal firewall on your computer. Personal firewall software is designed to prevent hackers from accessing the computer it is installed on. Installing a personal firewall is recommended especially if you are using a broadband connection. When installing such software, follow the manufacturer's recommendations for a 'conservative' access control. 

Install and regularly update virus detection software. Virus detection software scans your computer and your incoming email for viruses and then deletes them. You can download anti-virus software from the websites of software companies or buy it in retail stores. To be effective, anti-virus software must be updated routinely. As a matter of precaution avoid opening any emails with attachments that you are not expecting, even if they are from known people.

Protect yourself when you use the Internet and Bank online 

Do not access Internet Banking from HSBC from public places or from shared computers such as those in cyber cafes. You never know what malicious programs might be installed on the PC you use there. 

Exit using the 'Logoff' button. Always exit using the 'Logoff' button to ensure you end each Internet Banking session securely. 

When you've finished using the Internet, always disconnect. Avoid leaving your connection on, especially with broadband access, unless you're actively using it. 

Always check the date and time of your last visit to HSBC website (we track it at all times and display it on the Welcome Page). If you suspect anything unusual, please contact HSBC on 800-22044 (within Jordan) or  +9714-2274310 (from outside Jordan) immediately.

You are protected

As a personal customer, you are fully protected against third party fraud when you use Internet Banking from HSBC. You will not suffer any loss if money is taken from your account without your permission provided you have not acted fraudulently or negligently.

For further details, please refer to our FAQs and the Terms and Conditions listed in the Internet Banking service.