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Technical Tips
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A computer crash or disconnection will not jeopardize your financial information. Please restart your PC and re-connect to the internet. After logging on to internet banking, check you account details to verify if your instruction has been performed successfully. If you need further assistance or assurance please contact our Call Centre.
This means that the Java applet is not completely loaded onto your PC. Follow the instructions below to clear the browser's cache:
For Internet Explorer
Click on Tools
Select Internet Options
Click on the General tab
Click on Delete Files, in the ´Temporary Internet Files´ box
Click OK
Close and open your browser again for the changes to take effect
For Netscape Navigator/Communicator
Click on Edit on the browser toolbar
Select Preferences
Under Category, double click Advanced
Click on ´Clear Memory Cache´ button
Click on ´Clear Disk Cache´ button
Click OK Close and open your browser again for the changes to take effect
You have probably encountered an application error or your PC might be low on resources. Close and open your browser again. If this does not work, restart your PC and try again.
Your browser cache may be full and you have to clear your browser cache to solve this problem. To clear the cache, please follow the instructions below:
For Internet Explorer:
Click on Tools
Select Internet Options
Click on the General tab
Click on Delete Files, in the ´Temporary Internet Files´ box
Click OK
Close and open your browser again for the changes to take effect
For Netscape Navigator/Communicator:
Click on Edit on the browser toolbar
Select Preferences
Under Category, double click Advanced
Click on ´Clear Memory Cache´ button
Click on ´Clear Disk Cache´ button
Click OK
Close and open your browser again for the changes to take effect
Microsoft Internet Explorer:
Move the mouse pointer over the "security lock icon" at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop-up or
Right-click any text on a page (not on a graphics object) and select "Properties". "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange" is shown or
Press "File" in the toolbar and select "Properties". "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange" is shown.
For Netscape Navigator:
Press "Security" in the toolbar. Then a "Security Info" window will be displayed and click "Open page info" or
Right-click any text on a page (not on a graphic object) and select "View Info".
"Security" with "This is a secure document that uses a high-grade encryption key for U.S. domestic use only (RC4, 128-bit)" is displayed.
What can I do if I find that 128-bit encryption is NOT being used in the Netscape Navigator browser?
Press "Security" in the toolbar
Click "Navigator" in the left column
Press "Configure SSL v3" on the right of "Enable SSL (Secure Sockets Layer) v3"
Enable all ciphers except "No encryption with an MD5 MAC"
