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Registration
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What is internet banking?Internet banking is HSBC´s Internet Banking service that allows you to bank online wherever you have access to the Internet (subject to browser requirements), whenever it suits you. Whether it be at home or work, you can choose when you want to access your accounts, 24 hours a day 7 days a week.
Some of the services you will enjoy include:
Transfer money between your own accounts or to any other account worldwide
Obtain balance enquiries and account transaction histories
Open a new term deposit account and change existing maturity instructions
Create, change and delete standing orders
Use other Services like change of address, send credit card applications and receive secured messages from the Bank.
HSBC's internet banking will be continually enhanced with additional services.
For further assistance, please call the Call Centre
If you are a resident or a non-resident individual and you hold a Deposit Account (e.g. Statement Saving, Passbook Saving, Term Deposit, Status or Current account) and a PBN with the Bank, you are eligible to register for this service. This service is presently not available for account holders of joint accounts where the signing instructions are ´to sign jointly´, Minor accounts, Guardian Operated accounts, Sole Proprietorships, Partnerships, Clubs, Societies and Company accounts
You may currently enjoy these services although there will be enhancements and additional services in the near future.
An account overview
Balance enquiries and account transaction histories
Transferring money between your accounts and other HSBC accounts, as well as to other local and overseas bank accounts
Making credit card payments
Establishing new term deposits
Making changes to the maturity instructions on your current term deposits
Establishing forward-dated instructions for your transfers
Creating a template for transfers (allowing you to easily repeat regular transaction instructions with just a few changes)
It´s around-the-clock, seven days a week. However, some transactions made outside banking (or specific) hours will be processed the next banking day. Click on Cut-off Times in the navigation bar for more details
HSBC Bank Middle East (Jordan) customers with a Phone Banking Service can register online for Internet Banking through the HSBC website. Other customers should fill in the Phone Banking application form available in the branches. Non-HSBC customers need only start any deposit account with us and apply for the Phone Banking Service to be able to sign up for this service
The service is free of charge
To access Internet Banking, you will need:
A computer with Internet access. The minimum system requirement for customers wishing to use the Internet Banking service via a PC is as follows:
Netscape version 4.72 or above (version 6.x currently not supported) - with the following features:
1. Third party plug-in extensions
2. Secure socket layer, or
Microsoft Internet Explorer version 5.0 or above with 128- bit encryption
486/66 processor
12 MB memory (24 MB for NT)
50 MB free disk space
Windows 95, 98 or NT 4.0 (with Service Pack 4)
The minimum system requirement for customers wishing to use the internet banking service via an Apple Mac is as follows:
Microsoft Internet Explorer version 4.5 or
Netscape version 4.0 or above (version 6.x currently not supported)
PowerPC 68030 processor
8 MB memory
9.1 - 36.6 MB free disk space (depends on installation configuration)
MacOS v 7.1
128- bit encryption is required.
You also need to have ´cookies´ and ´JavaScript´ enabled on your browser. To do this you should:
For Microsoft Internet Explorer:
Click on Tools on the browser toolbar
Select Internet Options
Click on the Security tab
Click on the Custom button
Scroll down to ´Cookies that are stored in your computer´ option
Check Enable
Click OK For
Netscape Navigator/Communicator:
Click Edit on the browser toolbar
Select Preferences Under Category click Advanced
Click Accept All Cookies
Click OK
Yes. For Microsoft Internet Explorer:
Click on Tools on the browser toolbar
Select Internet Options
Click on the Security tab
Click on the Custom button
Scroll down to ´Cookies that are stored in your computer´ option
Check Enable
Click OK
For Netscape:
Click Edit on the browser toolbar
Select Preferences
Under Category click Advanced
Click Accept All Cookies
Click OK
Yes, you can see a preview of what is offered through internet banking. Click on ´internet banking Preview´ button on our web-site homepage, Registration page or Logon page. We also have a few interactive functions where you can experience and get a feel as a user of the service.
How will I know that I have registered successfully?
To register you will have to maintain an account with us and obtain a Electronic/Personal Banking Number (PBN) and Personal Identification Number (PIN). You can then use our self- registration process to access your accounts over the Internet. The self-registration process is explained below:
From our website homepage, click on ´Register Now´. Key in your PBN and PIN, create a 6 character alpha, numeric or alpha-numeric Password and confirm your choice. This Password will have to be used along with your PBN to access internet banking for all future logons.
You will then be presented with the ´Terms and Conditions´ for internet banking. After you accept the ´Terms and Conditions´, you will be shown the list of all your accounts held with the Bank which are linked to your Customer Number. At this stage, you may choose to unmark one or more of your accounts from this service. When you confirm your acceptance of the list by clicking on ´Confirm´ you are presented with a ´Welcome´ screen which confirms that you have been registered for internet banking. You can now logon to access your Bank accounts.
The PBN is a 10 digit number which is allocated to you when you first register for either internet banking or our Phone Banking Service. This number allows the Bank to uniquely identify you as a customer and must be used when accessing both internet banking and Phone Banking Services.
The PIN is a 6 digit number allocated to you when you first register for our Phone Banking Service. The PIN is used in conjunction with the PBN to register for the internet banking service. During the Online Registration process, you will have to choose your own 6-character alpha, numeric or alpha-numeric Password. This Password will then have to be used along with your PBN to access the internet banking service for all future logons. The PIN is also used to identify you as a customer when you call the Call Centre.
Your Password is important.
Follow these tips when creating your Password:
Select a Password that cannot be easily guessed by anyone else. Do not associate your Password with anything personal such as birthdays, names, phone numbers or other familiar words.
Create a Password with letters, numbers or a combination of both, use upper and lower cases.
Your Password must never be given to any other party - not even to the staff of the Bank.
Never write or otherwise record your Password in a way that can be read or understood by someone else. Never record your Password on any software which retains it automatically, (e.g. any computer screen prompts or ´save Password´ feature or the like on your Internet browser). Change your Password regularly.
Change your Password frequently if you access your account using a shared PC (e.g. internet cafe).
Do not use Password from other Internet sites.
If you suspect any unusual account activity, call our Call Centre at 0800-22044 (in Jordan) and (9714) 228-8007 (outside Jordan). In these circumstances, you should immediately change your Password by selecting ´Change Internet Banking Password' option under ´Online Services´ menu.
Please call our Call Centre for assistance.
The Terms and Conditions (which expression includes our Electronic Banking Services Terms and Conditions) of using our internet banking service will appear when you first register for our service. You will need to accept in order to access the service. If any changes were made to our Terms and Conditions, you will be required to accept the new Terms and Conditions when you next log-on to the service. When you have read them you must either accept them by clicking on ´Accept´ or, if you choose not to accept them, you must click on ´Reject´ and the Registration process will be terminated.
You can view our Terms and Conditions online and print a copy, if required, by clicking on the ´Print´ option on your webpage.
While registering for internet banking, those accounts that you hold with the Bank that are linked to your PBN and currently supported by internet banking will be automatically displayed. These accounts will be accessible through this service. Joint accounts, where signing instructions are ´to sign jointly´, are not available to be accessed through internet banking.
If you do not wish to view any of your account(s), you may unmark the relevant account to remove it from internet banking. If you change your mind at a later stage, call our Call Centre and we will re-instate the de-activated accounts.
Once registered for internet banking, whenever you open an additional account at the Branch or through the Phone Banking Service, it will be automatically linked to your accounts and can be viewed online.
Yes, you can access your accounts from anywhere as long as you have Internet access with a browser such as Internet Explorer 5.0 or higher (version 6.x currently not supported), or Netscape Communicator/Navigator 4.72 or higher (version 6.x currently not supported).
Once you are back online, check your account balances and transaction history, or contact our Call Centre immediately on 0800-22044 (in Jordan) or (9714) 228-8007 (outside Jordan).
Security is our top priority. Your financial information is protected by your Electronic/Personal Banking Number and Password, our powerful 128-bit encryption code and automatic ´time-out´. Your Electronic/Personal Banking Number and Password must be entered each time you logon to internet banking. If there´s no activity after a short period of time, your internet banking session is terminated to prevent unauthorised access.
You play a significant role in your own security. Two pieces of key data must remain confidential - your Electronic/Personal Banking Number and Password.
The auto-complete function on your browser should be disabled, to avoid the automatic completion of your Electronic/Personal Banking Number when you type in the Electronic/Personal Banking Number field.
Your Password is as important as your Electronic/Personal Banking Number. Follow these tips when creating your Password:
Select a Password that cannot be easily guessed by anyone else. Do not associate your Password with anything personal such as birthdays, names, phone numbers or other familiar words.
Create a Password with letters, numbers or a combination of both, use upper and lower cases.
Your Password must never be given to any other party - not even to the staff of the Bank.
Never write or otherwise record your Password in a way that can be read or understood by someone else.
Never record your Password on any software which retains it automatically, (e.g. any computer screen prompts or ´save Password´ feature or the like on your Internet browser).
Change your Password regularly.
Change your Password frequently if you access your account using a shared PC (e.g. internet cafe).
Do not use Password from other Internet sites.
If you suspect any unusual account activity, call our Call Centre at 0800-22044 (in Jordan) and (9714) 228-8007 (outside Jordan). In these circumstances, you should immediately change your Password by selecting ´Change Internet Banking Password´ option under ´Online Services´ menu.
Install virus detection software on your computer. This needs to be updated regularly to ensure that you have the latest protection.
To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources. Do not install pirated software.
Know everyone who uses your computer and limit unauthorised access.
You should never leave your PC unattended. Always log off after you have finished using the service.
If you forget to log off, or the system detects no activity for longer than 10 minutes, you will be automatically logged off. If you forget your password at any time, please contact our Call Centre.
Do not conduct any banking transactions in a public place (i.e. internet cafe), as it is difficult to ensure such PCs are free of hacker programmes (someone might be able to access your personal or account information).
Verify that the Internet address is the genuine HSBC´s website by double clicking the "padlock" icon at the bottom bar of the screen to check the security certificate of HSBC.
The Registration and Logon pages have a ´Frequently Asked Questions´ option designed to assist you in obtaining clarification on common queries. All other internet banking pages have a ´Help´ option, designed to give you step by step guidance on particular functions. Click on ´Help´ or ´Frequently Asked Questions´ on the navigation toolbar to access this information. We have also included links to detailed explanations on some keywords and services. These words are printed in red colour and underlined and you just need to click on the word to access these details. If you have further queries, you may contact our Call Centre.
For technical queries regarding your Internet connection, please contact your local Internet Service Provider (ISP); e.g. Jordantel.
